CJK0305V

CJSTC Communications

Course Code: CJK0305V

Credit Hours: 40 clock hours

Effective beginning: Fall 2020

 

Course Description:
This is a basic course in which practical communication skills that will assist the new correctional officer in managing and supervising inmates, giving directions, answering questions, and interacting with others in a professional and safe manner are studied. Interpersonal communications, telecommunications, interviewing, note taking, and report writing are also studied. Objectives are addressed as specified by the criminal justice standards and training commission.

Course Details

Instructors:

TBD

 

Required textbooks/ course materials:

See instructor’s First Day Handout

 

Assignment/course outline:

See your Instructor First Day Handout for individual instructor assignment schedule.

 

Discipline-level learning outcomes:

COR Outcome 1: Students demonstrate mastery of Correctional Officer knowledge and skills.

COR Outcome 2: Demonstrate safety skills appropriate for employees in a Correctional Officer work setting.

COR Outcome 3: Apply critical thinking and problem solving proficiency as appropriate for employees in a Correctional Officer work setting.

COR Outcome 4: Exhibit interpersonal and ethical skills as appropriate for employees in a Correctional Officer work setting.

COR Outcome 5: Exhibit leadership, organizational, and professional skills appropriate for employees in a Correctional Officer workplace.

 

Course-level student learning outcomesDiscipline-level learning outcomesAssessment methods
  • Define interpersonal communication.
  • Describe elements of effective communication.
  • Describe nonverbal communication.
  • Illustrate nonverbal communication
  • Distinguish nonverbal cues.
  • Describe barriers to effective communication.
  • Explain how positioning and posturing are used in communication.
  • Describe how effective listening is used in communication.
  • Identify elements of effective listening.
  • State that correctional officers are honest on and off duty.
  • Define ethics.
  • Explain that correctional officers behave ethically on and off duty and avoid conflicts of interest.
  • Explain that correctional officers must be mindful in dealing with people who may be different than themselves.
  • Define professionalism.
  • Explain that correctional officers are service oriented and must respond to needs in a timely and efficient manner.
  • Define verbal command in relation to communication.
  • Demonstrate verbal command in relation to communication.
  • Define command presence in relation to communication.
  • Demonstrate command presence in relation to communication.
  • Define courtesy.
  • Identify general telephone procedures.
  • Identify general radio procedures.
  • Identify the primary components of a portable radio.
  • Describe the proper use of a radio base station.
  • Define interview.
  • Identify the purpose of an interview.
  • Identify factors that influence the success of an interview.
  • Describe basic questioning techniques.
  • Describe obtaining statement from an interviewee.
  • Describe common signs of deception during questioning.
  • Define note taking.
  • Identify the purpose of note-taking.
  • Identify types of information to record in notes.
  • Document facts.
  • Define report.
  • List uses of reports.
  • Identify readers of reports.
  • Describe common forms for documentation.
  • Describe types of information to include in a report.
  • List types of activities that may need to be documented.
  • Identify the use of computers in report writing.
  • Identify the basic steps in writing a narrative report in corrections.
  • Organize facts for a report.
  • Sort information by category.
  • Arrange information in chronological order.
  • Review facts for a report.
  • Describe format and content of a report.
  • Describe elements of report writing
  • Describe ways to ensure accuracy of information.
  • Define jargon.
  • Define slang.
  • Describe methods of evaluating a report.
  • Check report for completeness

COR Outcome 1: Students demonstrate mastery of Correctional Officer knowledge and skills.

COR Outcome 2: Demonstrate safety skills appropriate for employees in a Correctional Officer work setting.

 

COR Outcome 3: Apply critical thinking and problem solving proficiency as appropriate for employees in a Correctional Officer work setting.

 

COR Outcome 4: Exhibit interpersonal and ethical skills as appropriate for employees in a Correctional Officer work setting.

 

COR Outcome 5: Exhibit leadership, organizational, and professional skills appropriate for employees in a Correctional Officer workplace

Tests, Skills Performance, Skills Demonstration, Behavioral Observation, Skills Check-Off

 

 

The course is competency-based using handouts, videotapes, textbooks, computer assisted instruction and instructor demonstrations.

College-wide policies and resources

For more specific information on Chipola's college-wide academic policies and resources available to students, visit the link below.