• Define interpersonal communication.
• Describe elements of effective communication.
• Describe nonverbal communication.
• Illustrate nonverbal communication
• Distinguish nonverbal cues.
• Describe barriers to effective communication.
• Explain how positioning and posturing are used in communication.
• Describe how effective listening is used in communication.
• Identify elements of effective listening.
• State that correctional officers are honest on and off duty.
• Define ethics.
• Explain that correctional officers behave ethically on and off duty and avoid conflicts of interest.
• Explain that correctional officers must be mindful in dealing with people who may be different than themselves.
• Define professionalism.
• Explain that correctional officers are service oriented and must respond to needs in a timely and efficient manner.
• Define verbal command in relation to communication.
• Demonstrate verbal command in relation to communication.
• Define command presence in relation to communication.
• Demonstrate command presence in relation to communication.
• Define courtesy.
• Identify general telephone procedures.
• Identify general radio procedures.
• Identify the primary components of a portable radio.
• Describe the proper use of a radio base station.
• Define interview.
• Identify the purpose of an interview.
• Identify factors that influence the success of an interview.
• Describe basic questioning techniques.
• Describe obtaining statement from an interviewee.
• Describe common signs of deception during questioning.
• Define note taking.
• Identify the purpose of note-taking.
• Identify types of information to record in notes.
• Document facts.
• Define report.
• List uses of reports.
• Identify readers of reports.
• Describe common forms for documentation.
• Describe types of information to include in a report.
• List types of activities that may need to be documented.
• Identify the use of computers in report writing.
• Identify the basic steps in writing a narrative report in corrections.
• Organize facts for a report.
• Sort information by category.
• Arrange information in chronological order.
• Review facts for a report.
• Describe format and content of a report.
• Describe elements of report writing
• Describe ways to ensure accuracy of information.
• Define jargon.
• Define slang.
• Describe methods of evaluating a report.
• Check report for completeness

COR Outcome 1: Students demonstrate mastery of Correctional Officer knowledge and skills.

COR Outcome 2: Demonstrate safety skills appropriate for employees in a Correctional Officer work setting.

COR Outcome 3: Apply critical thinking and problem solving proficiency as appropriate for employees in a Correctional Officer work setting.

COR Outcome 4: Exhibit interpersonal and ethical skills as appropriate for employees in a Correctional Officer work setting.

COR Outcome 5: Exhibit leadership, organizational, and professional skills appropriate for employees in a Correctional Officer workplace

Tests, Skills Performance, Skills Demonstration, Behavioral Observation, Skills Check-Off