Operational Decision Making

Course Code:

Credit Hours:

Effective beginning:



Course Description:
This course focuses on operational decision making management techniques to improve the processes and productivity in organizations. Topics of discussion will include quality and outcomes, efficiency, forecasting, work flow processes, inventory control, design of goods and services, waiting lines, and critical path. Students will manage a project from beginning to end, including how to identify needs, and define, assign, and track items.

Course Details


STA 2023 or STA 2122




Required textbooks/ course materials:

OM6 w/Coursemate Printed Access Code, (6th Edition), Collier, Cengage. ISBN: 9781305664791


Assignment/course outline:

The following topics will be covered in this course at the discretion of the instructor:              

  • Operations and Productivity   
  • Operations Strategy in a Global Environment   
  • Project Management   
  • Forecasting   
  • Design of Goods and Services   
  • Managing Quality   
  • Process Strategy   
  • Location Strategies   
  • Layout Strategies   
  • Human Resources, Job Design, and Work Measurement   
  • Supply-Chain Management   
  • Inventory Management   
  • Aggregate Planning and S&OP   
  • Material Requirements Planning (MRP) and ERP 
  • Short-Term Scheduling   
  • Just-in-Time, TPS, and Lean Operations   
  • Maintenance and Reliability


Discipline-level learning outcomes:

Bachelor of Science in Business Administration degree Learning Outcomes:  

BA-1 Exhibit knowledge of accounting, finance, management, legal, operations and marketing.   

BA-2 Identify MIS, economics, technology, statistical data and decision support tools for making effective business decisions.

BA-3 Recognize the impact of today‚Äôs global economy, diversity and cultures on businesses. 

BA-4 Comprehend how effective leadership, teamwork and ethics relate to best business practices.  

BA-5 Use effective oral and written communication skills, including effective research techniques.


Course-level learning outcomes:

Course-level student learning outcomesDiscipline-level learning outcomesAssessment methods

Compare how operations and supply chain strategies relate to marketing and finance. 

Contrast the differences in planning capacity between manufacturing and service firms.

Appraise the different dimensions of quality and how quality is measured. 

Evaluate how important sourcing decisions go beyond simple material purchasing decisions.

Synthesize the major issues considered when locating a plant or warehousing facility.

Formulate sales and operations planning and the coordination with manufacturing, logistics, service and marketing plans.  

BA-1, BA-2, BA-3, BA-4, BA-5

BA-1, BA-2, BA-3, BA-4, BA-5

BA-1, BA-2, BA-3, BA-4, BA-5

BA-1, BA-2, BA-3, BA-4, BA-5

BA-1, BA-2, BA-3, BA-4, BA-5

BA-1, BA-2, BA-3, BA-4, BA-5


Tests, Quizzes, Homework



Means of accomplishing learning outcomes:

  • Attend and participate in class regularly.
  • Read all assigned material before class.
  • Study in-class notes and online (Canvas) materials.
  • Complete assigned projects in a timely manner to enable reflections and revisions on the final product.
  • Participate in discussions.
  • Demonstrate your mastery of the required skills on quizzes, exams, etc.
  • Complete all assignments with promptness and accuracy.
  • All written documents as well as online assignments must be completed using correct grammar, spelling, and structure.

The grading breakdown is subject to change at the discretion of the instructor.


up to 40%

Test (which includes Midterm and Final) 

up to 60%

Assignments, Projects and/or Labs      

up to 40%


up to 20%


College-wide policies and resources

For more specific information on Chipola's college-wide academic policies and resources available to students, visit the link below.