Total Quality Management

Course Code:

Credit Hours:

Effective beginning:



Course Description:
This course examines the significance of quality as a primary competitive strategy for tomorrow’s successful business organizations. Students will be exposed to the critical issues of total quality management through reading, case studies, class discussion, etc.

Course Details




Required textbooks/ course materials:

Evans & Lindsay. Managing for Quality and Performance Excellence, 11th ed. ISBN: 9780357696217.


Assignment/course outline:

The following topics will be covered in this course at the discretion of the instructor:              

  • Introduction to Quality and Performance Excellence   
  • Frameworks for Quality and Performance Excellence   
  • Tools and Techniques for Quality Design and Control   
  • Tools and Techniques for Quality Improvement   
  • Competitive Advantage and Strategic Management for Performance Excellence    Quality in Customer-Supplier Relationships   
  • Designing Organizations for Performance Excellence   
  • Quality Teamwork   
  • Engagement, Empowerment, and Motivation   
  • Leadership for Performance Excellence   
  • Performance Excellence and Organizational Change


Discipline-level learning outcomes:

Bachelor of Science in Business Administration degree Learning Outcomes:  

BA-1 Exhibit knowledge of accounting, finance, management, legal, operations and marketing.   

BA-2 Identify MIS, economics, technology, statistical data and decision support tools for making effective business decisions.

BA-3 Recognize the impact of today’s global economy, diversity and cultures on businesses. 

BA-4 Comprehend how effective leadership, teamwork and ethics relate to best business practices.  

BA-5 Use effective oral and written communication skills, including effective research techniques.


Course-level learning outcomes:

Course-level student learning outcomesDiscipline-level learning outcomesAssessment methods

Evaluate internal, external, and interfaces pertinent to Total Quality Management (TQM).

Synthesize how the components of stakeholder value when working with TQM guidelines.

Appraise the ability to use strategies successfully.

Formulate the skills needed for building relationships to provide services to all stakeholders within an organization.

Synthesize written and oral communications skills. 

BA-1, BA-2, BA-3, BA-4, BA-5

BA-1, BA-2, BA-3, BA-4, BA-5

BA-1, BA-2, BA-3, BA-4, BA-5

BA-1, BA-2, BA-3, BA-4, BA-5

BA-1, BA-2, BA-3, BA-4, BA-5

Tests, Quizzes, Homework



Means of accomplishing learning outcomes:

  • Attend and participate in class regularly.
  • Read all assigned material before class.
  • Study in-class notes and online (Canvas) materials.
  • Complete assigned projects in a timely manner to enable reflections and revisions on the final product.
  • Participate in discussions.
  • Demonstrate your mastery of the required skills on quizzes, exams, etc.
  • Complete all assignments with promptness and accuracy.
  • All written documents as well as online assignments must be completed using correct grammar, spelling, and structure.


College-wide policies and resources

For more specific information on Chipola's college-wide academic policies and resources available to students, visit the link below.