Student Email FAQs

What is my email address?

Beginning Fall 2015, Chipola College students have been assigned a new username that incorporates their ID number assigned by the new student information system. The standard is as follows:

New Username: First initial of first name + first initial of last name + Jenzabar ID

(Joe was provided the Jenzabar I.D. information in a letter sent to the address he has on file in the Admissions Office.)

Example: Joe User, with a Jenzabar ID of 12345, will have a new username of ju12345 and an email address of (new username followed by

If you do not know your Jenzabar ID, contact the Chipola College HelpDesk at 850-718-2300.

What is my password?

Your default password is the last 4 digits of your social followed by the mm and yy of your birthday.  For example, if your social security number is 123-45-6789 and your birthday is January 6, 1965, your default password would be 67890165.

  • You must change your password when you first sign into your Outlook Live account.

How do I access my e-mail?

To access your e-mail you will go to Sign in using your email address and your default password

How to configure my mobile phone to access my Outlook - Office 365 account?

Microsoft has detailed instructions on how to set up your mobile phones, go to to view their instructions.

Do I have to use Office 365?

Yes, from now on the Student Email will be used as a primarily method for transmitting and delivering official college correspondence. Therefore, it is imperative that you check your student email on a regular basis.

Can I forward or redirect my Outlook mail to another account?

Yes, you should be able to set a rule in Office 365 to redirect your e-mails, but you are responsible for making sure you are receiving all your e-mails; once you redirect your e-mails to a different account some e-mails may end up in your 'Junk or Trash' boxes. Chipola is not responsible for any missing e-mails that have been sent to a redirected account.

Where can I get more information about Office 365 email setup?

Microsoft has detailed instructions on how to use Office 365, go to to view their instructions.