Contacts for Resolving Student Problems

Chipola College recognizes that sometimes a student would like clarification of a rule or policy.  Students are encouraged to request clarification or resolve concerns by contacting the college personnel responsible for the area relevant to the complaint.  Students should initially refer to the contact person listed below to request clarification or discuss the complaint.  If the appropriate Chipola contact listed below is not immediately available, students should make an appointment and speak to that contact rather than continuing to the next level.  If the issue or complaint is not resolved, students should contact the Associate Vice president of Student Affairs located in Building A – Room 107C or through email at

Refer to the Student Complaint Procedure on page 63 of the college catalog. 

Per Florida Statute 1006.51, Chipola College provides a Student Ombudsman for students to confidentially discuss complaints, concerns, or problems.  The ombudsman will act as an impartial campus resource by providing a safe environment for a student to pursue either an academic, non-academic complaint or grade grievance.  The Associate Vice President of Student Affairs serves as the student ombudsman mand may be contacted in Building A – Room 107C, email, or 850-718-2451. 

Chipola College Distance Learning students who have complete the internal institutional complaint process or the applicable state grievance process may appeal non-instructional complaints to the FL-SARA PRDEC Council.  For additional information on the complaint process, please visit FL-SARA Complaint process page.

Information about filing a complaint with the College’s accrediting agency, the Southern Association of College and Schools Commission on Colleges (SACSCOC), can be found on its website at 

Academic/Instruction Supervising Dean
Admissions/Application Registrar
Advising Associate  VP of Student Affairs
Athletics Coach
Bachelor's Degree Academic Program Dean
Bookstore Bookstore Manager
Cashier Comptroller
Class Availability Academic Program Dean
Discrimination - between students Associate VP of Student Affairs
Discrimination - of student by employee Associate VP of Human Resources
Entry Testing College Testing Center Coordinator
Financial Aid College Director of Financial Aid
Florida Residency Registrar
Graduation Registrar
Harrassment - between students Associate VP of Student Affairs
Harrassment - of student by employee Associate VP of Human Resources/Equity Officer*
Inappropriate Use of Grant Funds from any Federal Agency USDOL Hotline, 1-800-347-3756
International Admissions Registrar
Library College Director of Learning Resources
Limited Access Admissions Academic Program Dean
Lost and Found Associate VP of Student Affairs
New Student Orientation Associate VP of Student Affairs
Not on Class Roster Registrar
Parking Ticket Appeals Coordinator of Student Activities
Refund Requests Registrar
Registration Registrar
Security Associate VP of Student Affairs
Student Financial Accounts Comptroller
Students Experiencing Homelessness Director of Enrollment Services
Student Activities College Student Activities Coordinator
Students with Disabilities College Disability Services
Transcripts Registrar
Veterans VA Advisor

*Please Note: All complaints of harassment of a student by an employee must be forwarded to the Associate Vice President of Human Resources & Equity Officer. These complaints may or may not be presented in writing, as the Office of Human Resources will formally document all such complaints.